Privacy Policy

Switchstance Ltd is committed to ensuring that your privacy is protected. This privacy policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

1. The Information We Collect and How We Use It

When you wish to access our site including for example to enter competitions or obtain products and services from us we obtain certain information from you such as your name, address, gender, date of birth, email address and telephone numbers. We may obtain this information from you in a variety of ways including:

  1. Information that you provide by filling in forms on our site or submitting as user content to our site or by use of the interactive services or otherwise. This includes information provided at the time of registering, subscribing to and using our services, posting materials or requesting further services.
  2. If you contact us, whether by email, post, fax or telephone, or if we contact you, similarly we may keep a record of that correspondence.
  3. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  4. Details of transactions you carry out through our site.
  5. Details of your visits to our site including, but not limited to, traffic data, location data, web logs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
  6. If you enter into any of our competitions or promotions, we may ask for information about you and we will use it in connection with the competition.

We gather this information to allow us to tailor our products and services to you (so that you are offered suitable products and services) and to enable us to administer the website. We may also use this information in connection with contacting you about our products and services.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide. We or our agents and sub-contractors may contact you by post, e-mail or telephone, SMS and other messaging services or fax to ask you for your feedback and comments on our services and products.

We and our group companies may also wish to provide you with information about other competitions, services or products we think may be of interest to you. You may be contacted by any of the above methods for this purpose. Your information will only be used you for this purpose if you have opted in to receive such communications.

We may also want to provide you with information from third parties we think may be of interest to you. You may be contacted by any of the above methods for this purpose. Your information will only be used you for this purpose if you have opted in to receive such communications.

We may also provide your information to carefully selected third parties whose products or services we believe may be of interest to you. You may be contacted by any of the above methods for this purpose. Your information will only be used you for this purpose if you have opted in to receive such communications.

If you wish us to amend the way in which we use your information or wish only to be contacted by particular methods (such as email) or opt out of receiving marketing communications altogether, please notify us by sending an e-mail to [email protected] or write to Privacy Manager at Switchstance Ltd at the above address.

We may also disclose your personal information if we are required to do so by law for example to regulatory and government agencies and as otherwise permitted by law.

2. Our Use of Cookies and Other Information Gathering Technologies

We monitor the use of our website for customer traffic and usage patterns by the use of “session cookies”. Cookies are text files that identify your computer to our server. Our server will automatically issue you with a cookie when you enter our site. Many sites use cookies to track traffic flows through their sites.

Our cookies only record those areas of the site that have been visited by your computer, and for how long. You do have the opportunity to set your browser to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time. The last of these, of course, means that certain personalised services cannot then be provided to that user.

3. How We Protect your Information

The Internet is not a secure medium. However we have put in place various security procedures to protect your data. We must advise that despite the measures that we take, there is no guarantee that any e-mail sent by you to us at this site will be received by Switchstance Ltd, or that the message will remain confidential whilst in transit. You therefore accept that by acknowledging this situation that you do so at your own risk.

4. Sale of Business

If our business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

5. Changes to our Privacy Policy

The most recent version of our privacy policy is reflected by the date at the bottom of the page. All updates and changes are effective immediately upon notice. We may suggest that you review the privacy policy regularly to stay informed about changes that may affect you/ your business, as your continued use of our website signifies your continuing consent to be bound by our privacy policy. Our electronically or otherwise properly stored copies of our privacy policy are each deemed to be true, completely valid, authentic and enforceable copy of the versions of our privacy policy which were in effect on each respective date you visited the site.

6. Use and Disclosure of Personal Information

We may use and disclose personal information only for the following reasons:

  1. Billing our clients: This includes sending you emails, receipts, invoices, notices of late payment, and alerting you if we need a different credit card number.
  2. Sending our clients System Alert Messages: These examples may include but are not limited to, informing you of temporary or permanent changes to our Services, such as new features, planned outages, releases, version updates, abuse of our terms and conditions warnings, and changes to our Privacy Policy.
  3. To Communicate with our clients about their project with Switchstance and offer Customer Support.
  4. To Enforce Compliance with our Terms of Use and Applicable Law: This may include developing tools and algorithms that help us prevent violations of our terms of use.
  5. To Protect the Rights and Safety of our Users and Third Parties, as well as our own.
  6. To meet Legal Requirements: including but not limited to complying with valid discovery requests, court orders, valid subpoenas, and other appropriate legal mechanisms.

7. Public Information and Third-Party Websites

1. Social Media Platforms and Widgets: Our website includes social media features. These features may collect information about your IP address and which page you are visiting on our website, and they may set a cookie to make sure the feature functions properly. Social media features and widgets are either hosted by a third party or hosted directly on our website. We also maintain presences on social media platforms including Twitter, Facebook, Instagram and LinkedIn. Any information, communications, or materials you submit to us via a social media platform is done at your own risk without any expectation of privacy. We cannot control the actions of other users of these platforms or the actions of the platforms themselves. Your interactions with those features and platforms are governed by the privacy policies of the companies that provide them.

2. Links to Third-Party Websites: Our websites include links to other websites, whose privacy practices may be different to ours. If you resubmit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

8. Third Parties

We may disclose personal information to the following types of third parties for the purpose described in this policy:

  1. Advertising Partners: We may partner with third party advertising networks and exchanges to display advertising on our website or to manage and service our advertising on other sites and may share personal information with them for this purpose. All third parties with which we share this information are required to use your personal information in a manner that is consistent with this policy. We and our third-party partners may use cookies and other tracking technologies, such as pixels and web beacons, to gather information about your activities on our website and other sites to provide you with targeted advertising based on your browsing activities and interests.
  2. Service Providers: Sometimes, we share your information with our third-party Service Providers, who help us provide and support our Services. For example, if it is necessary to provide you something you have requested (like enable a feature such as Social Profiles), then we may share your and/or your Subscribers’ Personal Information with a Service Provider for that purpose. Just like with the other third parties we work with; these third-party Service Providers enter into a contract that requires them to use your Personal Information only for the provision of services to us and in a manner that is consistent with this policy. Examples of Service Providers include payment processors, hosting services and content delivery services.

9. Updating your Details

If any of the information that you have provided us changes, for example if you change your e-mail address or name, please let us know the correct details by sending an e-mail to [email protected] or by sending a letter to the Privacy Manager at Switchstance Ltd at our business address.

10.Your Consent

By submitting your information to us you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it. Owing to the global nature of the Internet infrastructure, the information you provide may be transferred to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information. By submitting your information you consent to these transfers.

11. How to Contact Switchstance Ltd

We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments please send an e-mail to [email protected]


12. Data Controller

Switchstance processes personal data both as a processor and controller as defined in the directive and the GDPR.

The Switchstance entity which you as a client entered an agreement with when using Switchstance’s servicers, will be the controller of user data.
For respondent’s data, as outlined above in the ‘Collections of User data’ section.

For respondent’s data, the customers will be the controller in accordance with directive and GDPR and Switchstance will be the processor.
Switchstance adheres to the directive of 1995 and the GDPR from May 25th 2018. Consequently, Switchstance processes all data provided by its users with accounts in its European Data Region, in the European Economic Area (EEA) only.

All data collected by Switchstance users through surveys will be stored exclusively in secure hosting facilities provided by Amazon Web Services. Switchstance has a data processing agreement in place with its provider, ensuring compliance with the directive. All hosting is performed in accordance with the highest security regulations. All transfers of data internally in the EEA is done in accordance with this data processing agreement.

13. Contact Information for the Data Controller

You can contact us at any time to:

  1. Request access to information stored about you
  2. Correct any information stored about you
  3. Delete any information stored about you

14. Your Rights under GDPR

  1. The Right to be Informed: All organisations must be completely transparent in how they are using personal data (personal data may include data such as a work email and work mobile if they are specific to an individual).
  2. The Right of Access: Individuals will have the right to know exactly what information is held about them and how it is processed.
  3. The Right of Rectification: individuals will be entitled to have personal data rectified if it is inaccurate or incomplete.
  4. The Right to Erasure: Also known as ‘the right to be forgotten’, this refers to an individual’s right to having their personal data deleted or removed without the need for specific reason as to why they wish to discontinue.
  5. The Right to Restrict Processing: An individual’s right to block or suppress processing of their personal data for their own purpose.
  6. The Right to Data Portability: This allows individuals to retain and reuse their personal data for their own purpose.
  7. The Right to Object: In certain circumstances, individuals are entitled to object to their personal data being used. This includes, if a company uses personal data for direct marketing, scientific and historical research, or for the performance of a task in the public interest.
  8. Rights of Automated Decision Making and Profiling: The GDPR has put in place safeguards to protect individuals against the risk that a potentially damaging decision is made without human intervention. For example, individuals can choose not to be the subject of a decision where the consequences have a legal bearing on them, or is based on automated processing.

15. EU Clients

For EU clients, Switchstance complies with the EU Data Protection Directive 95/46/EC framework as set forth by the European Union regarding the collection, use, and retention of personal data from European Union member countries and Switzerland, Switchstance has certified that it adheres to the requirements of notice, choice, onward transfer, security, data integrity, access and enforcement.

16. Access, Correction, Deletion

We respect your privacy rights and provide you with reasonable access to the personal data that you may have provided through your use of the services. If you wish to access or amend any other personal data we hold about you, or to request that we delete any information about you that we have obtained from an integrated service, you may contact us as set forth in the ‘How to contact Switchstance’ section. At your request, we will have any reference to you deleted or blocked in our database.

You may update, correct, or delete your account information and preferences at any time by accessing your account settings page on the service. Please note that while any changes you make will be reflected in active user databases instantly or within a reasonable period, we may retain all information you submit for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so.

You may decline to share certain personal data with us, in which case we may not be able to provide to you some of the features and functionality of the service.

At any time, you may object to the processing of your personal data, on legitimate grounds, except if otherwise permitted by applicable law.

17. Data Retention

Switchstance does not own, control or direct the use of any of the client data stored or processed by a client or user via the service. Only the client or users are entitled to access, retrieve and direct use of such client data. Switchstance is largely unaware of what client data is being stored or made available by a client or user to the service and does not directly access such client data except as authorised by the client, or as necessary to provide services to the client and its users.

Because Switchstance does not collect or determine the use of any personal data contained in the client data accounts and because it does not determine the purposes for which such personal data is collected, the means of collecting such personal data, or the uses of such personal data, Switchstance is not acting in the capacity of data controller in terms of the European Union’s Directive 95/46/EC on data privacy or the European Data Protection Regulation (EU Law) and does not have the associated responsibilities under EU law. Switchstance should be considered only as a processor on behalf of its clients and users as to any client data containing personal data that is subject to the requirements of EU law. Except as provided in this privacy policy, Switchstance does not independently cause client data containing personal data stored in connection with the services to be transferred or otherwise made available to third parties, except to third party subcontractors who may process data on behalf of Switchstance in connection with Switchstance’s provision of services to clients. Such actions are performed or authorised only by the applicable client or user.

The client or user is the data controller under the directive for any client data containing personal data, meaning that such party controls the manner such personal data is collected and used as well as the determination of the purposes and means of the processing of such personal data.

Switchstance is not responsible for the content of the personal data contained in the client data or other information stored on its services (or its subcontractors’ servers) at the discretion of the client or user nor is Switchstance responsible for the way the client or user collects, handles disclosure, distributes or otherwise processes such information.