Sheffield City Council.
Sheffield
City
Council.
“We are very happy with all the support Switchstance have provided from the very start and throughout the project.”
Steve Scott, Sheffield City Council
The Problem.
The Skills Made Easy (SME) programme was struggling to effectively manage their end-to-end apprenticeship process.
The existing process was both time-consuming and inefficient, consisting of numerous inconsistent spreadsheets, paper records and following up by telephone.
In order to create an optimum workflow, a new consolidated solution was required to reduce delays, save time and make cost savings. We were tasked with designing and developing a smart, centralised tracking system to replace the current manual process and achieve these desired outcomes.
The Outcome.
Significant cost and time saving through the automation of tasks and end-to-end process improvement. The streamlined, centralised SME applicant tracking system facilitated the placement of 1746 apprenticeships over a two year period.
The new system also enabled smoother and faster engagement with, and communication of activity with 40 sub-contracted training providers.
The Process.
We undertook a discovery, involving key Sheffield City Council stakeholders for the SME programme. This enabled us to define the requirements of the project, understand the user experience and journey, and design a user-focused solution.
By mapping out the existing process end-to-end, we were able to fully understand and streamline it by identifying the hold-ups, duplication and inefficiencies within it.
A new user-centric online process was then designed, developed and made available in a secure, centralised online system. The smart software application was built to efficiently manage the full SME process of placing apprentices and upskilling workforces, also providing a simple one-step process for publishing new jobs to the SME website. This helped to further automate processes, saving valuable time for the admin team.
“The new online tracker system that Switchstance have developed has streamlined our workload and reduced our admin burden, meaning we can now focus our time on the day to day running of the programme.
We are very happy with all the support Switchstance have provided from the very start and throughout the project.”
Steve Scott, Sheffield City Council
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